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I cannot see the movies in the online courses.

There are rare cases when a movie will not load in STEDI Course. You may see the following when this happens:

Movie not loading:

STEDI course no movie load

We have identified this problem with users on the following systems:

  1. Mac OS X Operating System
  2. With the Firefox 3.0 or newer browsers

Initially on the first visit to the content page, the movie loads fine on the screen. However, if you leave that page and then come back to it, the movie won't load again. This is caused by a caching issue in Firefox that can only be fixed by performing the following steps:

  1. Logout of the STEDI Course System
  2. Clear the browser cache:
    1. Click "Tools" > "Clear Private Data"
    2. Make sure the following are checked:
      • Browsing History
      • Cache
      • Offline Website Data
    3. Click "Clear Private Data Now"
  3. Completely refresh the page by pressing "Command" + R

You will need to login to STEDI Course again. We apologize for this inconvenience. We are currently working to find a permanent resolution to this problem.